Our users have spoken.

In our 2nd annual survey, financial coaches and managers alike generously shared their feedback about Change Machine. Practitioners mentioned that our content in LEARN helped them to prepare for financial coaching, how COACH eased their coaching sessions, yet others love how they can ask coaching questions to an entire community of professionals on SHARE.

Let's take a peek at what some users have said:

It has made it much easier to track and store data on customers - it's clear where the old data is, and the interface is very clean.

— Coach in St. Paul, MN

It has cut down the time of doing individual research for resources, and has streamlined our coaching tools.

— Practitioner in Dallas, TX

Change Machine [is a] very beneficial tool for supporting my client's financial ability as well as myself. I now know more than before what I need to be aware of.

— Domestic violence advocate in NYC

In addition, Change Machine users shared with us the following:

  • It's easy to access resources for customers in a single place.
  • Change Machine allowed them to quickly reference information in LEARN and build their knowledge through discussions in SHARE.
  • Customers get excited to see their progress in COACH.
  • And simply, "It has made coaching more efficient."

Here are some key metrics that we've discovered:

  • 83% of our users agree that Change Machine is user-friendly!
  • 83% of our users agree that LEARN is an effective support tool.
  • 74% of our users found that the tech support they received from us has been helpful (while 25% have never needed support from us)
  • 72% of managers found the dashboards in MANAGE to be helpful.

All of this valuable feedback came from over 100 active users during a two-week survey period.

Our heartiest congratulations go to the following winners who have each received a $40 Amazon gift card each for their participation:

  • Elba Morales-Rivera (Seamen's Society for Children and Families)
  • Brenda Terry (Dalton-Whitfield Community Development Corporation)
  • Jennifer Quiroz (YWCA Economic Resilience Initiative)
  • Lucy Carrion-Barnes (Women's Center of Tarrant County)
  • Jonathan Leong (NYC Lutheran Health Center)

Based on the feedback we've received, there are certainly opportunities to improve the platform to better meet your individual needs and challenges. We're continuing our development through the end of the year, and we can't wait for you to see our upcoming updates! We're always open to your feedback and ideas by posting in the Change Machine Ideas Group

Change Machine has grown leaps and bounds since its inception in 2013. Thanks for being with us and helping to build financial security for our customers together.

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